UPS is seeking a Retirement Administration Admin to support the day-to-day administration and functional responsibilities associated with retirement. The incumbent processes retirement estimates and retirement applications, manages general correspondence and initiates monthly payments for the deferred and active population for all UPS Administered Plans. The Retirement Administration Admin also guides prospective retirees through the retirement process with daily phone correspondence, performs data analysis and researches potential discrepancies in employee records.
The ideal Retirement Counselor candidate will have production based/call center environment experience and will be comfortable successfully hitting weekly tracked goals. This role will also have research and analytical skills in order to successfully process benefits applications.
Responsibilities
Processes retirement applications, estimates and general correspondence associated with active, terminated and deceased populations
Initiates benefit payments for participants/beneficiary
Manages administrative processing of benefits
Supports and counsels district HR groups and participants through retirement process
Research/Resolve data issues
Phone counseling with participants/beneficiary
Data Integrity audits as assigned
Ability to manage and maintain electronic files
Preferences
Possess excellent verbal and written communication skills and is organized/self-motivated
Demonstrates knowledge of defined benefit plans
Proficient in Microsoft office Products (Word and Excel)
Experience using Pension Calculator
Experience using Workday
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
