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Site Support Specialist


Site Support Specialist

Site Support Specialist

Southeast Permanente Medical Group
Atlanta, GA 30305

Job details

Job Type


The Southeast Permanente Medical Group (TSPMG) / Kaiser Permanente is searching for a Site Support Specialist who will be the first tier in the job ladder that comprises the primary Kaiser Permanente (KP) HealthConnect experts in our medical offices within a specific service area. This role provides consultation, training, coaching, mentoring and issue resolution to KP HealthConnect users, which are comprised of physicians, managers and clinical, technical and clerical staff. KP HealthConnect is KP's comprehensive electronic medical record system, as well as the scheduling, registration and billing system; as such, it is a system of significant strategic importance to KP. The Credentialed Site Specialist I support, facilitates and promotes the implementation, acceptance, integration, and effective use of KP HealthConnect and related new system functionality and workflows.

Ideal candidates will have a bachelor’s degree in business administration, computer science, nursing or healthcare, public health administration or other related field or four (4) years of experience in a directly related field. They also must have two years of experience as a front line HealthConnect user in a clinical area.

Additional job experience requirements are listed below.

Minimum Education and Experience Requirements:

  • Must demonstrate effective communication, interpersonal, customer service and presentation skills

  • Strong skills required in critical thinking and analysis

  • Excellent verbal and written communication and interpersonal skills (e.g. partnering, conflict management, etc.)

  • Proficient with PC applications including spreadsheet, word processing, and PowerPoint/presentation software

  • Must be able to work in a Labor/Management Partnership environment

Preferred Education and Experience:

  • Master's Degree

  • Minimum two (2) years of experience in clinical operations, project management or systems implementation, electronic medical record maintenance and/or support with progressively more complex responsibilities and accountabilities

  • Project Management

  • Previous computer application support, analytical and/or consulting experience preferred

  • Understanding of health care business and care delivery processes preferred

Required Licensure, Certification, Registration or Designation:

  • Successful completion of one or more KP Credentialing course(s) with a minimum passing score of 85% within 6 months of hire

  • Vehicle and Georgia Driver's License

The Southeast Permanente Medical Group (TSPMG) is one of Georgia’s largest independent, physician-owned, multi-specialty medical groups. More than 600 physicians and 200 associate practitioners work together in a unique integrated care model to provide high-quality care to over 300,000 Kaiser Permanente members. Care is delivered at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around the clock care at some of the area’s top hospitals.

TSPMG offers a competitive salary, a generous retirement package, paid time off, health, dental, vision, and life insurance, long and short-term disability, relocation allowance, and more. We also offer numerous clinical and non-clinical learning opportunities and physician leadership development.

Atlanta, our home for more than 30 years, is a thriving metropolis that blends southern charm with modern art, music and culture. Learn more about our beautiful southern city at https://www.atlanta.com/.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing.


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• Post ID: 21756906


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