High school or equivalent (Preferred) Help desk: 3 years (Preferred)
Job details
Job Type
Full-time
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
Document internal procedures
Maintain daily performance of computer systems
Run diagnostic problems to resolve problems
Active Directory Administration
Group Policy Administration
Office 365 Administration
PC repair / troubleshooting / setup
Network Troubleshooting
Ethernet cable termination
Printer repair / troubleshooting / setup
Able to lift/carry 50lbs
Clean up computers
Train incoming staff
Report significant and recurring issues
Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting
Preferred:
Familiar with Internet Security
Ability to create documentation in a non-technical format
