Granicus is the leading technology and service provider that empowers government organizations to create seamless digital experiences for the people they serve, and we are hiring! By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities.
Come see the impactful work we’ve done on communities across the country (and world!): https://granicus.com/success-stories/
Granicus is seeking a Business Systems Analyst to join our team!
The Business Systems Analyst role at Granicus is focused around the administration and improvement of Salesforce and other critical Business Systems. You will regularly take on the technical tasks and consistently make contributions to all areas of the Salesforce solution. Additionally, you will be a key contributor when new features requests are groomed and planned by the Business Systems team.
What will you be doing?
Influence and promote operational best practices for Salesforce.com
Provide day-to-day end user support of the Salesforce.com application
Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management
Work closely with business customers (e.g., Sales, Marketing, Finance, Customer Success) to increase efficiencies and ensure alignment with technology decisions
Manage dashboards, reports, forms templates, page layouts, flows and approvals
Create and maintain customer objects, object relationships, standard and custom fields
Support and improve all Salesforce integrations, including marketing automation, project management and financial systems
Maintain and ensure consistent data quality across Salesforce.com and other company systems
Document requirements from the product owner/business lead
Develop process maps to understand As-Is and To-Be scenarios
Skills & Requirements
Required Skills
0-2 years of experience with Salesforce administration
Bachelor’s degree in Information Systems, Computer Science, or related field preferred
Demonstrate exceptional quantitative analysis skills and the ability to derive recommendations supported by data
Ability to work on multiple tasks concurrently and meet deadlines
Excellent verbal and written communication
Demonstrate strong interpersonal skills with ability to collaborate and work effectively with stakeholders
Preferred Skills
Salesforce certification (will be required to obtain within first 90 days)
Basic understanding of coding syntax and patterns
Can translate business requirements into technical solutions
Demonstrate ability to adapt and willingness to take ownership of tasks and problems which may extend beyond initial scope of responsibility
Have initiative to actively seek new knowledge and improve skills
Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
Flexible Time Off
Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
401(k) plan with matching contribution
Tuition & Training Reimbursement
Paid Parental Leave
Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
Group legal coverage
Transit and/or parking supplement for office based employees
