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Associate Tech. Support Analyst

Associate Tech. Support Analyst

Associate Tech. Support Analyst

Atlanta, GA

Job details

Job Type

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

yberSource (A Visa Inc. Company) is a global leader in e-Commerce Payment Management. As part of CyberSource’s continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.

CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.

Job Description

The CyberSource Associate Technical Support Engineer (TSE) position is a Tier 2 support role that involves significant interaction (phone, email and web ticketing) with both merchants and internal escalation teams. This role will have a focused emphasis on Developer Center Support and Technology partner payment solutions. This role requires candidates to be willing to work weekends and holidays. This position can be based in our offices in Austin, TX, Miami, FL or Atlanta, GA

Associate TSEs must quickly identify and resolve second-level technical problems ranging from integration issues, network issues, connection method errors and payment processing problems through advanced troubleshooting techniques. The ideal candidate must be technically knowledgeable to work effectively with our advanced enterprise customer base and a total team player who enjoys working with others to both help resolve customer issues as well as assist in developing the wider team’s combined skill set.


Basic Qualifications
  • Minimum of 6 months of work experience or a Bachelor's Degree
  • BS in Computer Science or MIS strongly preferred.
  • Exceptional verbal and written communication skills.
  • Strong troubleshooting / debugging skills and a passion for problem solving and investigation.
  • Ability to multi-task, continually re-prioritize cases and work under pressure.
  • Ability to explain technical concepts to non-technical users.
  • Ability to support users at various levels of technical competency.
  • Effectively manages difficult or volatile customer situations.
  • Strong problem-solving skills.
  • Ability to effectively perform problem isolation and resolution to have the least amount of impact and downtime.
  • Ability to schedule and prioritize.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Excellent interpersonal skills.
  • Ability to assess, analyze and research technical situations and provide viable alternatives.
  • Ability to learn new technologies and procedures quickly.
  • Ability to communicate effectively with wide variety of users and other technical teams.
Preferred Qualifications:
  • 2 or more years of work experience
  • BS in Computer Science or MIS strongly preferred.
  • 2 years Technical Helpdesk Experience.
  • Prior knowledge of online payment processing and / or banking
industry and / or / ISVs is a plus.
  • Intermediate-level knowledge of multiple programming languages. (ASP, PHP, xml, etc.)
Other Required Characteristics
  • Results-oriented / self-motivated.
  • People-oriented / Team Player.
  • Strong interpersonal abilities – must project credibility and integrity.
  • Flexible with hours.
  • Goal seeker.
  • Ability to multitask.
  • Inquisitive.
  • Creative.
  • Detail oriented.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Hiring Insights

Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21942721

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