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Case Manager

Case Manager

Case Manager

Frontline Response
Atlanta, GA 30316


Bachelor's (Required)
Social Work/Case Management with victims of trauma: 2 years (Required)
US work authorization (Required)
LMSW (Preferred)

Job details

Job Type


Case Manager
Job Description

Agency Mission Statement:
In the 21st century, far too many people are trapped in the darkness of sex trafficking and homelessness. Frontline Response is on the frontlines every day rescuing these individuals and preventing the most vulnerable in society, our ren, from falling victim. The Anti-Sex Trafficking department of Frontline Response is called Out of

Program Description:
The goal of Frontline Response’s Anti-Sex Trafficking Department called Out of
Darkness is to provide holistic, individualized, and trauma-informed care to adult victims of commercial sexual exploitation through a seamless continuum of services, including outreach, jail mentorship, 24- hour hotline services, safe home services, and long-term program placement. Frontline Response is poised to respond to crisis situations, efficiently coordinate the care needed for stabilization, and make connections to long-term care on behalf of victims.

Case Manager
Provides case management services to the Anti-Sex Trafficking Department, Out of
Darkness residents and maintains community and program placement partnerships.

Minimum Qualifications
Bachelor Degree Required, Licensed MSW preferred
3 years minimum preferred, 1-year minimum required, professional experience in
Social Work/Case Management (Preferred experience in high-risk populations and victims of trauma)

Class Summary
This is a full-time position during the daytime shift. This position involves high-level complex tasks in both administrative and direct care and is a salaried position. This role reports directly to the Lead Case Manager. The weekday hours of this role will begin 9 am-5 pm with one work from home day a week.

Position-Specific Duties

  • Maintain a caseload of Safe Home (SH) residents.
  • Meet with residents regularly for 1-3 weeks on average.
  • Case plan development
  • Long-term program placement
  • Medical/legal needs assessment (Legal advocacy where appropriate)
  • Transportation needs and logistics
  • Progress monitoring and communication to the staff team
  • Assist residents with goal setting and building skills to reach their goals.
  • Build healthy relationships with residents and assist the Care Coordinator with skills-building and care plan as appropriate.
  • Provide opportunities for resident empowerment and learning as well as coordination of the recovery program admission process.
  • Connect residents with needed and available community resources;

Follow-up with residents and programs as appropriate to document status and needs for the referral.

  • Follow-up with long-term programs to keep appropriate data tracking of resident growth.
  • Manage research and vetting of Long-term program partners as well as community resource partnerships, in collaboration with Transition Coordinator.
  • Input accurate and complete data for all contact with residents into databases
  • Ensure that all documents submitted on behalf of a client are valid
  • Provide all required documentation in a timely manner, which may include resident follow-up, outcome evaluation, program relations, and evaluations
  • Update case files and master databases on a weekly basis

Participate in regular staff meetings, staff training programs, supervisory sessions, and develop positive team relationships. Participate in a local task force or community engagement team (optional). Model and uphold Frontline Response core values, policies, and code of conduct. Other duties as assigned by the Safe Home Manager.Skills

  • Experience working with persons in crisis.
  • Good documentation and organizational skills.
  • Strong time management.
  • Excellent written and verbal communication; ability to quickly establish rapport.
  • Ability to motivate others towards achieving goals.
  • Ability to work independently with a strong sense of focus.
  • A task-oriented, nonjudgmental, clear sense of boundaries.
  • A strong sense of respect for the confidentiality of residents and staff.
  • Ability to work in a variety of settings with diverse backgrounds and the ability to be understanding, sensitive, and appropriate.
  • Ability to legally operate a motor vehicle and provide own transportation.
  • High functionality and adaptability in a fast-paced, ever-changing environment.

Personal Attributes

  • Demonstrate maturity, decisive action, and sound judgment.
  • Consistent with good time management and multitasking ability.
  • Compassionate with healthy boundaries.
  • A healthy understanding of self-care.
  • Peacefulness and strength under pressure.
  • Trustworthy and demonstrates strong integrity.
  • Patient in stressful situations.
  • Lovingly intentional in relationships without manipulation.

Job Type: Full-time

Pay: $35,000.00 - $37,000.00 per year


  • Health insurance
  • Paid time off


  • 8 hour shift
  • Day shift
  • Monday to Friday


  • Bachelor's (Required)


  • Social Work/Case Management with victims of trauma: 2 years (Required)


  • LMSW (Preferred)

Work Location: One location

Hiring Insights

Hiring for this role

• Mobile: NA

• Location: 33.712276:-84.31135

• Post ID: 21575083

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