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Product Specialist, GRS

Product Specialist, GRS

Product Specialist, GRS

Atlanta, GA 30346

Job details

Job Type

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

Purpose of the Role:

This hands on role has a pulse on the GRS product and will acquire in-depth knowledge of the working of the application. Support GRS Product Management organization in driving strategy, new development, and performance. This role coordinates among business stakeholders, software developers, technical engineers, designers, data analysts, and other functional subject matter experts working in conjunction with the Product Manager on a comprehensive and holistic roadmap that address both short term and long-term needs.

Key Accountabilities:

  • Assist with development and implementation of product strategy: future state based on understanding of how the business works and how users interact with the application. This should manifest itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs.
  • Identify product opportunities in advance of obsolescence, inform GRS Product Leadership, and articulate topline business requirements
  • Work on cross-functional working teams to design, develop, and implement prioritized product roadmap
  • Communicate product information: specifications, value proposition, training tools and competitive information to stakeholders. Provide status updates to PMO for regular reporting cycles.
  • Manage queries from Stakeholders relating to functionality or incidents
  • Perform product demonstrations to Stakeholders (owners, guests and internal) and assist in product release promotions and marketing activities
  • Collaborate with training department to create appropriate Training materials
  • Provide updates to leaders and partners, sometimes catering the message depending on audience

Key Internal Relationships:

  • Technology Services,
  • User Acceptance Testing Team
  • Global Training Team
  • Hotel Content Team
  • Pricing Operations
  • Inventory Operations
  • GHOS Peers: work with peer groups relating to interdepencies of systems, databases and well as resources
  • Marketing & Loyalty: engagement related to revenue optimization of cross department initiatives and projects (such as room types and stay enhancements)

Key External Relationships:

  • Vendors: interactions relating to upcoming and delivered functionality
  • Owners: have an owner mindset in the assessment and design of GRS

What we need from you

Required Qualifications:

  • Bachelor's or Master's Degree in Hotel Management, Computer Science/MIS/IT or equivalent combination of education and work related experience.


  • 2 years in Hotel IT or IT Management or Hotel Management or Project Management work-related experience.

Skills & Technical Experience:

  • Able to recognize when and how to pivot with ease and effectively deliver.
  • Basic knowledge and understanding of Central Reservations Systems.
  • Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.
  • Demonstrated attention to detail and ability to manage multiple tasks required.
  • Basic experience in detailed product development discovery, documentation, and design work.
  • Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective decisions.
  • Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint)
  • Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required
  • Preferred/
  • Demonstrated hotel industry knowledge reflecting the entire customer experience journey (reservations – stay – loyalty – on-property, and ongoing relationship management).
  • Knowledge of travel distribution channels (web, CRO, gds, or tpi) and reservations sales “building blocks”.
  • Knowledge and experience with Revenue Management including price optimization, yielding, overbooking, forward looking projections/forecasting as well as competitive analysis

Number of Employees Supervised: Direct: 0 / Indirect: 0

Physical Requirements:

  • Majority of work is performed in a normal office environment within a Hybrid model
  • Some travel required as needed (generally less than 10%)

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants.


Job Reference: USA20902

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• Location: NA

• Post ID: 21197012

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