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Employee Benefit Customer Service Administrator

Employee Benefit Customer Service Administrator

Employee Benefit Customer Service Administrator

EPIC Insurance Brokers & Consultants
Atlanta, GA 30342

Job details

Job Type

The Administrator will report to a Senior Consultant in National Employer Consulting (NEC), Employee Benefits and will be responsible for:

  • Client satisfaction,
  • Developmental activities that optimize the client’s benefit programs and services and
  • Administration services and employee concierge services

The main focus of this role will be leave management and corresponding with the client and it's employees to handle the administration of leave programs. This role requires a strong customer service focus, attention to detail and desire to learn more about the benefits function of organizations.


Client Management Functions

  • Answer all incoming queries from employees in regards to their benefit options
  • Manage leaves for the employees in an orgnazied easily communicated fashion
  • Work with the client and actuarial teams to ensure all client deliverables are executed timely and accurately
  • Act as liaison between the client and the HRIS team to ensure benefits are reflected accurately in payroll and HRIS
  • Proactively communicate relevant local, state, and federal regulatory updates along with steps for adherence and potential collaboration with client’s vendors to ensure compliance
  • Ongoing review of plan documents, summary plan descriptions and SBCs (Summary of Benefits and Coverage)
  • Review plan documents, summary plan descriptions and SBCs (Summary of Benefits and Coverage) for accuracy

Personal and Organizational Development

  • Set priorities and manage workflow for self to ensure all goals are met
  • Interact with others effectively utilizing superior communication skills, impactful collaboration, and providing information and guidance as needed to achieve the business goals of the Company
  • Maintain a strong working knowledge of the employee group benefits industry, emerging marketplace product/program developments, legislation, and technology
  • Project a professional image in action and appearance

Key Competencies:

  • Knowledge of the Health & Welfare Industry, including but not limited to self-funded medical plans, carve-out prescription drug programs, self-fund dental, self-funded vision, leave, life and disability programs, health improvement programs and tax advantaged accounts
  • Superior oral, written and interpersonal communication skills
  • Ability to create and execute project plans
  • Personal sense of accountability
  • Strong organizational skills
  • Ability to concurrently manage multiple client projects and work assignments under aggressive timeframes
  • Willing to be a part of a team unit and cooperate in the accomplishment of organizational goals and objectives


  • Proficient in Microsoft Word, Excel, Outlook, Teams and PowerPoint
  • Bachelor’s degree preferred
  • State Life and Health license required within 90 days of joining
  • Detail oriented and self-directed worker efficient in remote work environment
  • Creativity and flexibility are required. EPIC is a dynamic environment and requires a candidate that is comfortable facing new challenges.


We are a unique and innovative retail risk management and employee benefits insurance brokerage and consulting firm, founded in San Francisco, California in 2007 with offices and leadership across the country.

EPIC Insurance Brokers & Consultants has a depth of industry expertise across key lines of insurance, including risk management, property and casualty, employee benefits, unique specialty program insurance and private client services.

EPIC team members have consistently recognized their company as a 'Best Place to Work' in multiple regions and as a 'Best Place to Work in the Insurance Industry' nationally.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


  • 19h Largest Broker in US
  • Voted " Best Place to Work" in the Insurance Industry
  • Awesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. An Equal Opportunity/Affirmative Action Employer.

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• Location: NA

• Post ID: 21825299

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