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Professional Services Manager


Professional Services Manager

Professional Services Manager

Cora Systems
Atlanta, GA

Job details

Job Type

Full-time

To support our business growth in the US, we are looking for a proven Professional Services Manager to work with our largest and most strategic customers to help them achieve their business goals for portfolio, program, and project management utilizing our software solutions.
Reporting to the Global Head of Client Delivery, you will engage with customers and lead multi-scale implementation projects to analyze, define and implement innovative solutions for our customers. You will also work closely with various internal teams to manage and deliver on customer requirements; including Sales, Product Development, Delivery, and Cora Senior Leadership.
You will have proven experience of successfully building and leading a professional services team capable of delivering exceptional value and services to customers. The ideal candidate will enjoy problem-solving on behalf of customers, have experience in working closely with senior stakeholders (C-Level), and has a proven track record of meeting and exceeding program goals and revenue targets related to professional services. The successful performance of your role will be underpinned by excellent commercial acumen and overall business experience.

Job Type
Full-Time, Permanent, with flexible work arrangements

Qualifications
Graduate Degree or equivalent work experience

Location
Remote within the USA (preferably East Coast or Mid-West) and also occasionally at our offices in Atlanta or on customer locations

Note
Applicants must be authorized to work in the USA

Responsibilities

  • Responsible for the P&L for the professional services team in the US
  • Expanding and building the professional service team in the US
  • Ensuring Cora has effective client delivery/professional services processes and procedures
  • Delivering on an appropriate set of KPIs
  • Training and skilling up team members on managing clients and their expectations
  • Providing strategic input to the direction of professional services in Cora
  • Support and assist the Global Head of Client Delivery in their mission to streamline client delivery processes
  • Support at a senior consultative level the sales teams when working with large clients
  • Travel tom speak to and learn from our clients and feed that learning back in to our processes
  • In the early days, we may need you to be involved in direct Client Delivery projects but we expect this to taper back in the first year
  • Ultimately, ensure the timely and successful delivery of our solutions according to customer needs and objectives

Key Skills and Attributes

  • 3+ years’ proven experience working at a senior level in professional services management, ideally in a SaaS business
  • Strong strategic, analytical, commercial, and financial skills, and business acumen
  • An ability to operate in a fast-paced environment and juggle ever-changing priorities and deadlines
  • Excellent interpersonal skills with the ability to communicate at all business levels and work in a collaborative way across multiple teams
  • Ability to understand complex customers’ needs, and an ability to manage customer expectations
  • Excellent mentoring and coaching skills to bring out the best in team members
  • Willing to travel for business purposes
  • BA/BS degree or equivalent practical experience
  • Experience with Project Portfolio Management, Professional Services Automation, Enterprise Planning, and Resource Management SaaS offerings is a plus

Benefits

  • You will be rewarded with a competitive salary
  • We offer flexible working, 401K Matching, and a contribution towards health insurance.
  • We have progressive learning and development policies and support employees in this area.
  • We encourage team events, run wellness initiatives, and are committed to our local community and local charities.
  • Opportunities to travel (when possible) are available for those interested in seeing more of the world while also working to deliver for our clients.

How to Apply
Please send your Resumé and a few words about why this role interests you to careers@corasystems.com. If you have any questions about the role, feel free to contact us at the email address above, or on our social channels.
Note: _ Cora Systems is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status._
At Cora we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Cora Systems do not require the assistance of third-party recruitment agencies at this time and will not accept unsolicited responses or assignments without prior contractual arrangements.
Learn more about Cora
Our story, your potential
Founded in Ireland in 1999 Cora is now a worldwide leader in providing enterprise project and portfolio management (PPM) solutions to global organizations and government agencies. We partner with these enterprises to supercharge their journey from strategy to execution through our pivotal PPM solutions.
Our culture
Our culture is centered around our clients – and establishing a deep understanding of their business challenges to invent solutions to meet their needs. We love solving problems and have been nurturing a relentlessly curious, people-centric business since our inception. We’re passionate about designing enterprise portfolio solutions that are built to deliver exceptional results for our clients.
Our values
We put our customers front and center. We take ownership and we take personal initiative to bring about positive results. We grow and develop ourselves and our colleagues. We have a positive and can-do attitude. We are ambitious with contagious energy and a collaborative spirit. We treat everybody with respect, always. We are curious, we step off the path, defy convention and act, unlike others.
Our people, our passion
We have a dynamic and driven team that have a passion for client success. We have and continue to build a world-class team around the globe. If you feel that you have what it takes to be part of the Cora team, continue scrolling for details of how to apply for this role.

Job Type: Full-time


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