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Maintenance Director

Maintenance Director

Maintenance Director

CWS Apartment Homes, LLC
Atlanta, GA


Maintenance: 1 year (Required)
Driver's License (Required)
High school or equivalent (Preferred)

Job details

Job Type

- Full-time

As a Maintenance Director, you’ll effectively lead a maintenance team and actively participate in the maintenance of the physical condition of the entire community while promoting resident satisfaction. Here’s more of what we’ll look for from you:

  • Leadership: You’ll facilitate a high performing team through frequent communication and coaching of diverse skillsets to ensure property success.
  • Quality Control: You’ll provide feedback to the team on their work, and aren’t afraid to roll up your sleeves to help with work orders and projects.
  • Expense Management: You’ll review and analyze the property budget to ensure expenses are maintained within guidelines.
  • CWS Values: You’ll embrace our core values and set an example to the team by demonstrating these values on a daily basis.

Job Responsibilities:

Lead maintenance team members

  • Establish clear performance expectations based on job descriptions and CWS standards.
  • Conduct quarterly connections with team members.

Make ready vacant apartments

  • Supervise and monitor the performance of maintenance team.
  • Schedule and coordinate the make ready of vacant units according to CWS Standards.
  • Utilize computer reports, checklists and electronic make-ready boards for up-to-date status of condition of units.
  • Ensure all vacant unit condition reports/make ready board are accurate for the leasing team.
  • Actively participate in painting and repairs when needed.
  • Coordinate and ensure quality of work performance of vendors and contractors.
  • Monitor overall quality of a make ready unit via inspection prior to being made ready in Onesite.

Completes service requests

  • Assign and coordinate service requests to CWS policy to ensure 24-hr response.
  • Actively participate in performing service requests and troubleshooting.
  • Coordinate, solicit bids, and monitor quality of work performed by vendors and contractors.
  • Participate in the call back of service requests to monitor resident satisfaction.
  • Track all service requests through Onesite.

Performs exterior and common area maintenance

  • Make regular inspections of the buildings, landscaping, parking lots, sidewalks, lights, signage, playgrounds, pools, etc. to ensure CWS standards, and notify Community Director of any problem areas.
  • Oversee and troubleshoot maintenance of pools, spas and amenities. Ensure pool chemical testing is performed daily.
  • Monitor trash disposal by outside vendors.

Leads and participates in the CWS Risk Management Program

  • Implement and maintain the CWS Risk Management Program.
  • Respond to community emergencies such as, major crimes, fire, weather damage, and serious accidents.
  • Using an Incident Report, document damage and/or accidents involving residents and team members according to CWS standards.
  • Notify Community Director of accidents, emergencies or disasters.
  • Ensure the CWS Safety Policies are in effect.
  • Plan, facilitate, monitor, track and participate in regular safety meetings.
  • Ensure key control policies are in effect.
  • Conduct property inspections to prevent workplace accidents and promote resident safety.
  • Maintain alarms and fire/life safety equipment.
  • Document and maintain records of location for all power, water, and gas cutoffs, clean-outs, traps and fire extinguishers.

Participate in resident satisfaction programs

  • Participate in resident activities and preparation
  • Participate in resident service programs, when offered.

Maintain Inventory and Shop Organization

  • Ensure adequate inventory of parts and supplies are available according to need and budget allowances.
  • Assist Community Director in budget control and budget preparation.
  • Responsible for inventory control and the physical condition of all equipment and tools.
  • Procure parts and supplies from stores, warehouses, and rental stores when delivery service is not available, expedient or cost effective.
  • Maintain appliance inventory, when applicable.

Lead and participate in preventative maintenance program

  • Maintain schedules for interior preventative maintenance measures, such as filter checks, coil cleaning, leak detection, etc.
  • Maintain schedules for exterior preventative maintenance measures such as light checks, gutter cleaning, tree trimming; gate inspection and lubrication, sand filter changes, etc.
  • Establish preventative maintenance schedules determined by extreme weather to prevent freeze damage to plumbing and pools, and prevent icy surfaces/slip & fall conditions, etc.
  • Organize and participate in regional S.W.A.T. preventative maintenance activities.

Communicate with customers, including residents, investors, vendors, regional leadership, and other CWS team members.

  • Review and respond to emails, correspondence, and requests.
  • Distribute company information to team members as received.

Essential Knowledge, Skills, and Abilities:

  • Able to read service requests and schedules in English
  • Oral and written communication skills
  • Able to adhere to set and variable work schedule, including weekends and emergencies as required
  • Able to adhere to company policies, procedures, and practices
  • Able to establish and maintain effective working relationships
  • Able to maintain a professional and ethical atmosphere
  • Able to professionally interact with customers, residents, and guests
  • Supervisory/managerial skills
  • Able to perform work responsibilities at locations other than home property
  • Able to travel within major metropolitan area and may be required to attend company functions in other cities

Minimum Qualifications:

  • High school diploma or GED (preferred)
  • EPA certification (required); HVAC, Pool and other state and local certifications (preferred)
  • Minimum 2- 4 years previous full-time work experience in apartment maintenance (preferred), or a trade that requires basic knowledge of electricity, plumbing, carpentry, painting, and HVAC
  • Own a valid driver’s license with a good driving record and current automobile insurance
  • Own a basic set of hand tools

Job Type: Full-time

Pay: $27.00 - $30.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Monday to Friday
  • On call
  • Overtime

Supplemental Pay:

  • Signing bonus

Ability to commute/relocate:

  • Atlanta, GA: Reliably commute or planning to relocate before starting work (Preferred)


  • High school or equivalent (Preferred)


  • Maintenance: 1 year (Required)


  • Driver's License (Required)

Work Location: Multiple Locations

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• Location: NA

• Post ID: 21993954

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