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Staff Field Service Engineer

Staff Field Service Engineer

Staff Field Service Engineer

Harmonic Inc.
Atlanta, GA 30301

Job details

Job Type


Position Title: Staff Field Service Engineer

Harmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industry’s first virtualized cable access solution, enabling cable operators to more flexibly and efficiently deploy gigabit internet services to consumers’ homes and mobile devices. More information is available at

Role Description: Staff Field Service Engineer to report to Systems Integration Manager

What you will be doing:

  • Support activities for CableOS client lab integration, testing, qualifications, and field trials
  • Communicate with marketing, engineering, and sales team about client expectations
  • Responsible for testing new software and hardware; report and track defects to engineering
  • Design, execute, and lead client integrations and field trials
  • Train clients on the operation and troubleshooting of the CableOS system
  • Train field service team on the operations and troubleshooting of CableOS system and any new features that are supported
  • Assist with deployments and technical support as needed
  • Assist with supporting customers in conjunction with Harmonic’s 24/7 Technical Assistance Centre (TAC), as required
  • Investigate, diagnose and resolve Customer issues on site in a timely manner and if needed escalate problems for assistance
  • Resolving equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate

What you should have:

  • Bachelor in Computer Science, Electronic Engineering, Telecommunications or equivalent
  • 5+ years direct experience in networking systems hardware and software design and troubleshooting
  • Strong expertise in IPv4 and IPv6 network switching and routing protocols, TCP/IP stack
  • Ability to understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
  • Problem solving, analytical and strong communication skills with clients
  • Language – English
  • English Language fluency (read/write/speak) is required

Strong pluses

  • Experience in configuration and administration of Linux-based servers
  • Preferred understanding / knowledge of DOCSIS, DVB/ATSC, CMTS configuration and troubleshooting
  • PON
  • Kubernetes
  • Automation technologies and application
  • Software Defined Networks/Network Function Virtualization
  • Arista, Juniper, Nokia, Cisco Layer 3 routing/switching experience
  • DWDM networks
  • Network design

Ability and willingness to travel is required within North America and abroad.

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

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• Location: NA

• Post ID: 21792749

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