JOB PURPOSE:
Responsible for functioning as a hands-on working supervisor and under general direction: plans, assigns, and oversees the daily activities of specified clinical employees that perform a variety of patient care activities in accordance with established standards and protocols. Responsible for maintaining sufficient clinical staffing levels and adequate medical supplies needed to run the day-to-day operation of the practice.

KEY RESPONSIBILITIES:
1. Oversees the daily supervision of the practice’s clinical staff, including those performing phlebotomy and lab duties to assure that the back office activities are flowing smoothly and effectively and that the staff are supporting the physicians and caring for the patients.
2. Ensures that patients are triaged in a timely manner and put into the appropriate rooms.
3. Ensures that there is sufficient clinical staff present for the daily operation of the practice. Advises the practice manager and/or the physicians of staffing needs.
4. Reviews Paid Time Off (PTO) requests and forwards to practice manager for approval.
5. Assists the practice manager with the selection, supervision and counseling of all clinical staff.
6. Assists the clinical staff with issues concerning patients, equipment supplies and any other matters affecting proper patient care.
7. Recommends improvement processes and procedures to the practice manager; conducts regular audits of back office operations.

MINIMUM EDUCATION REQUIRED:
Successful completion of an accredited practical nurse program.
MINIMUM EXPERIENCE REQUIRED:
Three (3) years of back office experience in a healthcare setting.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: State of Georgia licensure as a practical nurse.
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ADDITIONAL PREFERRED QUALIFICATIONS:
BLS required.

At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.