SearchLocation
Home > United States > Georgia > Atlanta > information communication technology

IMPLEMENTATION AND TRAINING MANAGER


IMPLEMENTATION AND TRAINING MANAGER

IMPLEMENTATION AND TRAINING MANAGER

Eversource
Atlanta, GA 30350

Job details

Job Type

Full-time
Posted Date: Feb 1, 2022


EverSource
is an innovative facilities management company that ensures dedication to its clients and a positive company culture. From mailing processes to copy center management, EverSource associates perform essential tasks efficiently, thoroughly, and in a personalized manner. As a company, we are committed to providing our clients with top-notch services and our associates with frequent growth opportunities. At EverSource you will be a valued team member whose innovative thinking will be not only accepted but encouraged and implemented.

Join EverSource’s Talent team today!


Requirement

Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.


Overview

The EverSource Experience Manager focuses on creating a better experience for our clients and employees. This position requires high engagement and high energy and is responsible for starting up new business across the US as well as trouble shooting existing business. Improving employee productivity and furthering leadership development will be key components. You will explore and assesses company-wide developmental needs to drive training initiatives and identify/arrange suitable training solutions for employees. This position actively searches for, creatively designs, and implements effective training methods that are highly effective and in tune with EverSource’s culture.

Job Summary

Key Responsibilities:

  • New client satisfaction: ensures the operations are in excellent condition and left in the capable hands of the onsite manager and OSM
  • Employee satisfaction and engagement: ensures employees are having meaningful career experiences, and drive value conversations allowing our people to see the significance in the work they do and recognize the skills they are learning
  • Helps improve employee retention
  • Implements new business (can take 2-4 weeks onsite); evaluates the current implementation program to ensure it is the best it can be
  • Troubleshoots existing business challenges; develops triage program for sites experiencing challenges
  • Trains and coaches site managers, supervisors, and others involved in employee development efforts
  • Develops and maintains organizational communications and resources to ensure employees have knowledge of training and development events and resources
  • Exemplifies the desired culture and values of our organization
  • Works effectively with other members of management and operations teams
  • Annual review process involvement (reviews all performance evaluations and career checkpoints; synthesizes and acts upon information)
  • Participates in routine site visits and annual site audits
  • Ability to work on-site, alongside manager and/or employees, as needed

Qualifications:

  • Highly proficient with all Microsoft Office 365 applications, and willing to embrace and train on new technologies
  • Ability to lead by example, delegate, and build strong relationships with team members and clients
  • Excellent communication skills, both written and oral
  • Proven customer-service related experience
  • Prior supervisory or management experience
  • Prior trainer experience is preferred
  • Ability to lift 40+ pounds
  • Valid Driver’s License

Apply to EverSource today!

EverSource is a member of Compass Group USA

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)


Associates at Ever Source
are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 957736

Eversource

KELLY L LUQUE


Hiring Insights

Hiring for this role


• Mobile: NA

• Location: NA

• Post ID: 21175654


Related Ads (See all)


Home | My Account | Contact | Privacy | Terms | Free Classifieds | Free ads
bedpage is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2022  bedpage