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EverSource Experience Manager (Implementation & Training) (957736)

EverSource Experience Manager (Implementation & Training) (957736)

EverSource Experience Manager (Implementation & Training) (957736)

EverSource FM
Atlanta, GA


Project implementation: 1 year (Preferred)
Management: 2 years (Preferred)

Job details

Job Type


EverSource is looking for bright, happy, engaging people who want to make a difference in our client's "habitat", and it doesn't hurt to have lofty goals either. We offer job training and opportunities to grow professionally. Our culture is a promote-from-within environment where upward movement is not only possible, but the expectation. We are expanding and need the best and brightest people! If you are looking to join a team of motivated, self-starters who believe that customer service is the key to success, we want to hear from you.

Eversource Experience Manager (Implementation & Training Manager) (957736)

Job Type: Full-Time, Salaried, Exempt

Schedule: Monday-Friday, 8am-5pm (flexibility to work a handful weekends throughout the year)

Benefits: Full benefits offered, technology, phone stipend

Starting at: $65k, bonus eligible

Zip Code: Position can be based out of Atlanta, GA, Chicago, IL, Houston, TX or New York, NY

Required Travel: This position requires up to 75% travel

Job Summary: The EverSource Experience Manager focuses on creating a better experience for our clients and employees. This position requires high engagement and high energy and is responsible for starting up new business across the US as well as trouble shooting existing business. Improving employee productivity and furthering leadership development will be key components. You will explore and assesses company-wide developmental needs to drive training initiatives and identify/arrange suitable training solutions for employees. This position actively searches for, creatively designs, and implements effective training methods that are highly effective and in tune with EverSource’s culture.


  • New client satisfaction: ensures the operations are in excellent condition and left in the capable hands of the onsite manager and OSM
  • Employee satisfaction and engagement: ensures employees are having meaningful career experiences, and drive value conversations allowing our people to see the significance in the work they do and recognize the skills they are learning
  • Helps improve employee retention
  • Implements new business (can take 2-4 weeks onsite); evaluates the current implementation program to ensure it is the best it can be
  • Troubleshoots existing business challenges; develops triage program for sites experiencing challenges
  • Trains and coaches site managers, supervisors, and others involved in employee development efforts
  • Develops and maintains organizational communications and resources to ensure employees have knowledge of training and development events and resources
  • Exemplifies the desired culture and values of our organization
  • Works effectively with other members of management and operations teams
  • Annual review process involvement (reviews all performance evaluations and career checkpoints; synthesizes and acts upon information)
  • Participates in routine site visits and annual site audits
  • Ability to work on-site, alongside manager and/or employees, as needed

Qualifications and Skills:  

  • Highly proficient with all Microsoft Office 365 applications, and willing to embrace and train on new technologies
  • Ability to lead by example, delegate, and build strong relationships with team members and clients
  • Excellent communication skills, both written and oral
  • Proven customer-service related experience
  • Prior supervisory or management experience
  • Prior trainer experience is preferred
  • Ability to lift 40+ pounds
  • Valid Driver’s License
  • This position will require a COVID-19 vaccination; where permitted by law, applicants who are offered a position for this account will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

About EverSource:   

EverSource is an innovative business process outsourcing company that ensures dedication to its clients and a positive company culture. From mailing processes to copy center management, EverSource associates perform essential tasks efficiently, thoroughly, and in a personalized manner. As a company, we are committed to providing our clients with top-notch services and our associates with frequent growth opportunities. At EverSource you will be a valued team member whose innovative thinking will be not only accepted but encouraged and implemented. Read more about us at our website:

EverSource is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: From $65,000.00 per year


  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
This position will require a COVID-19 vaccination.


  • Microsoft Office: 2 years (Preferred)
  • Corporate Trainer or equivalent: 1 year (Preferred)
  • Project implementation: 1 year (Preferred)
  • Customer Service: 2 years (Preferred)
  • Management: 2 years (Preferred)

Work Location: On the road

Hiring Insights

Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21176520

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