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Configuration Quality Control Analyst II - REMOTE


Configuration Quality Control Analyst II - REMOTE

Configuration Quality Control Analyst II - REMOTE

CO-OP Financial Services
Atlanta, GA

Job details

Job Type

Full-time

THE OPPORTUNITY:

We are seeking a talented Configuration Quality Control Analyst II. The Configuration Quality Control Analyst is responsible to carry out all low to moderate complexity quality control processes; developing test plans and test cases from functional specifications and business requirements, executing test cases, tracking system configuration defects. Resources will be responsible for verifying the configuration fixes in FDR and/or FIS systems and/or files for Financial Institutions based on the client requirements, any data mapping documents, FD or FIS Manuals. This includes functional and validation testing. This role partners closely with Business Analysts and Configuration Analysts. It is essential to ensuring on-time, on-budget, and accurate delivery of new and enhanced product configuration that meet or exceed client expectations.

WHAT YOU CAN LOOK FORWARD TO:

  • Actively supports and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

  • Regular and reliable attendance.

  • Work closely with Business Analysts to write test plans to support configuration releases.

  • Develop test plans and test cases from functional specifications and business requirements.

  • Execute test cases that follow best practice standards (both manual & automation) producing documented results that determine the release readiness of products or features.

  • Facilitate problem solving and troubleshooting of quality issues.

  • Actively support Co-op’s strategic future, culture and leadership practices.

  • Embrace Co-op’s culture of growth, change and continuous learning.

  • Champion Co-op’s values while establishing and maintaining open communications with team members:

    • Give honest and timely feedback

    • Listen to team members needs

    • Create an atmosphere of trust

  • Work with manager to identify a focus for learning, including new testing tools or techniques.

  • Identify development opportunities and work with manager to establish learning focus and learning plan.

  • Proactively pursue development opportunities and show expected progress on learning plan.

  • Manage learning plan and report on progress at quarterly coaching sessions with manager.

  • Utilize templates, tools, metrics and best practices to verify that configurations meet client requirements.

  • Communicate consistently and effectively with internal business partners to understand appropriate business requirements.

  • Identify risk areas and provide alternate strategies to address concerns.

  • Execute quality assurance test scripts, plans and checklists for complex projects spanning multiple business units.

  • Ensure there is a full understanding of work effort, timelines and expectations.

  • Research industry best practices.

  • Review information pertaining to the payment card industry from Industry bulletins & partners with management to seek solutions for integration, including First Data Implementations/FIS Implementations and Certifications or Industry bulletins to meet company standards.

  • Conduct quality assurance assessments, reporting the results of assessment, identifying trends, sharing best practices and developing action plans to continuously improve customer satisfaction levels.

  • Accurately review team member’s work through follow-up, peer review, or task/project verifications.

  • Communicate and effectively provide feedback on validation results to staff.

  • Embrace personal ownership of system review using most efficient method of monitoring those system changes/features.

  • Partner internally with staff, clients, vendors, business partners and owners.

  • Create successful partnerships.

  • Mentors and coaches for the development of less tenured Quality Control Analysts.

  • Is able to change behavioral style or method of approach when necessary to the needs of the situation; is able to respond to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

  • Thoroughness in accomplishing tasks. Accountable for checking information and picking up inconsistencies and mistakes. Plans and organizes time and resources efficiently.

  • Handles low to moderate technical troubleshooting and analysis methods. Performs low to moderate complexity tasks.

  • Monitors performance/metrics.

  • Socially capable - communicates and interacts confidently, reads the situation; Empathetic and can evaluate likely reactions; Collaborative.

  • Applies skills and job knowledge in area of specialization; may adapt procedures, operations

  • Is able to articulate and model the culture, values and vision of the organization internally and externally.

  • Modifies procedures

  • General supervision, limited/general guidance from team members; uses subject matter knowledge

  • Makes realistic estimates of time and resource requirements; with limited assistance is able to prioritize tasks and monitor progress through to completion.

WHAT YOU’LL NEED TO SUCCEED:

  • 3+ years’ experience developing, implementing and documenting test plans and test scripts.

  • 3+ years’ experience communicating with technical staff and business end users.

  • 3+ years’ effective planning, scheduling, coordinating low complexity projects, meeting deadlines and managing multiple projects concurrently.

  • 3+ years’ cards industry experience preferred.

  • 3+years’ experience in testing, documenting and communicating results. Specific experience working with current primary technology and software preferred.

  • Minimum 3 years quality review experience at some level.

  • Basic understanding of QC Lead responsibilities around audit of processes.

  • Creativity and the foresight to identify potential problems within the application and its interface.

  • Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.

  • Possess high motivation and self-direction, sound problem solving skills, decision making and multi- tasking skills.

  • Ability to think analytically to solve problems individually and in a team environment.

  • Ability to work in a fast-paced, ever-changing environment.

  • Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.

  • Ability to work the time necessary to complete projects or meet deadlines.

  • Ability to manage multiple, concurrent projects, activities and tasks under time constraints.

  • Ability to effectively interface with staff at all levels.

  • Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.

  • Excellent facilitation and organizational skills.

  • Strong critical / analytical thinking and problem-solving skills.

  • High energy level, adaptive and a strong team player with a good work ethic.

  • Excellent understanding of concepts of project planning and project management techniques to assist in small projects and/or group initiatives.

  • Excellent ability to lead, train, mentor and help others grow in the careers.

  • Ability to influence a culture of embracing change, taking a consultative lead, collaborating for results, putting clients and consumers doing it right and going beyond.

  • Working knowledge of a variety of technologies and platforms, including legacy midrange, client / server and web services.

  • Understand core systems, applications and technical platforms.

  • Experience with Microsoft Project, Office and Visio.

  • Ability to evolve into a subject-matter expert who can easily liaise between IT and other departments.

  • Ability to become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.

REQUIRED EDUCATION and EXPERIENCE :

  • Bachelor's degree in Business Administration, Computer Science or related major.
  • 3+ years’ experience in Financial Industry.

For Colorado Applicants: In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between:

$60,400.00 - $75,500.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.


This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.


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• Mobile: NA

• Location: NA

• Post ID: 21176974


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