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Compliance Manager


Compliance Manager

Compliance Manager

Hayt, Hayt & Landau
Atlanta, GA 30350

Job details

Job Type

Full-time

Full Job Description


Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. We are looking for a compliance manager to manage client compliance for our collections team. Collections is a great place to start or grow your career and here are just a few of the reasons why:

  • Paid Time Off, Holiday pay, and benefits after a 90 day probationary period.
  • Training on your first day and beyond! We offer extensive on-the-job training for every employee.
  • A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback.

About this Position:

  • This position is full time in office, Monday-Friday, 40 hours weekly.
  • Researching industry compliance regulations and policies, such as the FDCPA.
  • Evaluating internal operational and procedural compliance.
  • Analyzing and updating existing compliance policies and related documentation.
  • Communicating compliance policies and guidelines to Management and designated departments.
  • Developing and executing new compliance policies and procedures as required.
  • Listening and reviewing calls to ensure compliance with clients policies.
  • Developing and maintaining a compliance recordkeeping system.
  • Training employees on industry compliance requirements.
  • Maintaining communication with internal compliance and legal departments.
  • Keeping up with compliance requirements and amendments to regulations.
  • Assisting Management during client audits.
  • Working with clients to timely respond to client audits.

Knowledge & Skills:

  • Assertive, personable and persuasive with our consumers
  • Remain positive, professional, determined, calm and focused when faced with challenging situations
  • Overcome objections to pay and develop creative solutions to help bring consumers current
  • Quick thinker, with an ability to understand and interpret information promptly and effectively
  • Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
  • Receptive to ongoing feedback aimed at improving the performance of you and your team
  • Ability to speak clearly, professionally and articulately on the telephone
  • Ability to document account notes clearly and efficiently
  • Ability to work independently and in a team environment

Requirements:

  • High School Diploma

Preferred:

  • Previous customer service and/or collection experience in a call center environment
  • Experience in the finance or automotive industry

Our Company Values:

To be successful in this role, Team Members need to be:

  • Positive by maintaining resiliency and focusing on solutions
  • Respectful by collaborating and actively listening
  • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
  • Direct by effectively communicating and conveying courage
  • Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

  • Remain compliant with our policies processes and legal guidelines
  • All other duties as assigned
  • Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!


Hiring Insights

Hiring for this role


• Mobile: NA

• Location: NA

• Post ID: 21458981


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