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Field Services Technician


Field Services Technician

Field Services Technician

Cornerstone Building Brands
Atlanta, GA

Job details

Job Type

Full-time
Cornerstone Building Brands is looking for a Field Service Technician to support its team. Our Field Service Techs are involved with the day to day activities of providing and maintaining customer relations through the timely and thorough responses to all post shipment inquiries. Field Services Techs provide onsite support for our customers, provide feedback and data of all reoccurring issues, and provide a strong focus of field service with timely responses and site visits regarding inquiries from Builder organization.

RESPONSIBILITIES
  • Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance.
  • Provide on-site technical inspection, training or assistance to customer.
  • Subject Matter Expert to provide formal Cornerstone/customer training.
  • Communicate/coordinate technical issues in support of customer needs.
  • Make business decisions for approval of claims.
  • Ability to perform technical training of Cornerstone personnel or customers.
  • Undertaking all customer support tasks in external facilities
  • Guaranteeing that the work progress accurately follows the agenda
  • Perform troubleshooting and strive to resolve issues
  • Produce frequent and analytical service reports
  • Coordinate with departments for root cause and/or solutions in support of customer needs.
  • Discern customer needs and offer advice or recommendations
  • Formulate relationships of trust with customers
QUALIFICATIONS/SKILLS
  • Must be available for travel periodically (80%). Road warrior position.
  • Expert knowledge of detailing standards required (ability to read blueprints)
  • Previous steel building erection experience of 5 years
  • Must possess experience in two of the following areas, minimum.
  • Previous experience in the metal building industry performing drafting (2 years) or engineering (2 years).
  • Previous experience in manufacturing management in the metal building industry of 2 years.
  • Previous Field Service/Customer Service experience of (5 years).
  • Technical certifications related to construction (CWI, ASNT NDT, AWS Certified welder, certified building inspection, Cornerstone builder/installer certification…)
  • PC competent (including Excel, Word, and Access).
  • Excellent communications skills (oral and written).
  • Operating efficiently to conclude all on-site installation, repair, maintenance and test activities
  • Ability to perform minor field repairs
  • Must be able to work at heights, work in outdoor environments, lift 40lbs, climb, crawl, and operate at jobsites.
EDUCATION/ADDITIONAL INFORMATION
  • Previous experience in Metal Building industry required
  • High School diploma or equivalent experience required
  • Technical education, certification or experience preferred.
ADA JOB REQUIREMENTS
Reasonable accommodations will be made to ensure that the essential functions of the job can be performed and not hinder the employee’s performance due to physical, mental, or emotional disability.

(Colorado & Nevada Residents Only) Minimum Salary of $55,000 + Benefits
  • Note: Disclosure as required by sb19-085 (8-5-20) of minimum salary (or hourly wage) compensation for this role when being hired into our Colorado and Nevada offices.
Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Cornerstone Building Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, protected veteran status, disability, sex, gender identity, sexual orientation or national origin.

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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• Post ID: 21844378


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