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Content Health Communications Support-JIC

Content Health Communications Support-JIC

Content Health Communications Support-JIC

Atlanta, GA

Job details

Job Type

The Centers for Disease Control and Prevention activated its Emergency Operations Center (EOC) to lead the novel coronavirus (COVID19) response. The Joint Information Center (JIC), which is a part of the EOC, is in need of support to carry out critical functions to support this response:

1. JIC Media: provides expert consultation, strategy, media training, response, and guidance on media inquiries or potential media inquiries that are presented to the EOC.
2. JIC Content: creates and edits content to support public messaging associated with CDC responses to public health emergencies.
3. JIC Social Media: supports JIC social media activities.

The primary objective is to provide emergency communication operations support services to maintain the critical functions listed above. Because the work supported on this task will periodically require work after hours or on the weekend, flexibility is required. Contractors will be asked to do rotations for on-call during weekends and evenings, and contractors may be asked to rotate through different shifts to fulfill a 24 hour, 7 day week schedule, should the need arise. Contractors are issued government-furnished equipment for home use – mobile phones, laptops and headsets -- in order to be able to support after hour work requirements. (The government-furnished equipment will be issued for the contractor’s use at no cost, but it will be the responsibility of the contractor to sign for the equipment and appropriately safeguard it. Upon termination of the contract, all equipment will be returned to the government.)


1. JIC Content: Creates and edits content to support public messaging associated with CDC responses to public health emergencies.

  • Work with the appropriate CIOs or appropriate task forces to coordinate emergency risk communication content development
  • Work with SMEs and programs to create new messaging and adapt existing messages to be consistent with emergency risk communication science, principles, and requirements; including plain language, timeliness, and audience appropriateness
  • Translate complex health and risk communication information into messages for a variety of audiences
  • Use response communication strategy to create content such as web copy, fact sheets, social media messages, and responses to CDC-INFO
  • Ensure that messaging meets federal plain language requirements
  • Ensure that emergency health messages are timely, consistent, targeted, and actionable
  • Assess repurposed material for intended use and ask clearance staff if re-clearance is required
  • Work closely with JIC Leadership and the Outreach team to devise and implement strategies for reaching specific audiences
  • Provides technical assistance in risk communication theory and science to other JIC or IMS teams developing materials
  • Manages social media engagement for public health emergencies, including maintenance of current channels (e.g., Twitter and Facebook), establishment of new channels as appropriate, and coordination of emergency social media postings across the agency
  • Apply specialized knowledge to develop a strategy and make appropriate decisions on how to present topic information using social media and interactive technologies
  • Ensure that all social media tools and activities comply with Federal, HHS and CDC rules and standard including Section 508.
  • Provide advice, and technical assistance in planning and development of priorities, strategies, and practices for the response
  • Liaison with other internal and external partners and media relations staff on cross-cutting issues
  • Write, edit and collaborate with graphic artists, audio/visual producers, and/or new media designers to produce and disseminate a range of materials
  • Coordinate and track tasks for specific projects
  • Attend relevant JIC social media discussions/meetings/calls
  • Sign in to Time Tracker daily
Knowledge, Skills, Abilities, and Experience:
  • Work experience as a health educator or health communicator (preferably in a public health setting)
  • Experience in working with digital media channels preferred.
  • Understanding of basic risk communication principles (giving clear and simple communication during an emergency, providing actionable information)
  • Experience writing and editing health communication materials
  • Participation in at least one federal public health response or exercise
  • Expertise in the use of Microsoft Office (i.e., Word, PowerPoint and Outlook Mail)
  • Ability to develop, review, and edit health communication materials
  • Ability to effectively communicate content needs at all briefings to assist with communication strategy
  • Ability to identify gaps in existing resources
  • Ability to multitask in emergency situations
  • Ability to be flexible
  • Ability to work as needed after hours and on weekends
  • Interpersonal communication: telephone, email and business etiquette
  • Strong proofreading; attention to detail
  • Strong organizational skills
  • Experience working with CDC staff at multiple organizational levels
  • Experience in facilitating quick turn-around for complex documents

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Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21901164

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