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Product Manager, Corporate Communications

Product Manager, Corporate Communications

Product Manager, Corporate Communications

Chick-fil-A, Inc.
Atlanta, GA 30349

Job details

Job Type

The Corporate Communications department at Chick-fil-A has a vision to build an Enterprise Communications Network that fosters growth and a culture of care. The Content & Channels team seeks to enable clarity by raising Chick-fil-A's collective voice and connecting out internal audiences to what's vital.

The @Chick-fil-A Product Manager would be the business owner for Chick-fil-A’s Corporate Intranet, @Chick-fil-A, which serves as the central channel in our network. This individual would lead product strategy and vision for how @Chick-fil-A supports and communicates to Franchise Owners and their teams as well as manage the day-to-day operations of the channel.

He/she would work closely with Digital Transformation & Technology (DTT) partners to continuously improve @Chick-fil-A, understand requests and needs from both the business and users and serve as a thought partner as we continue to evolve our network of channels. He/she would also oversee the content management systems (CMS) and video platform that power @Chick-fil-A as well as define and lead work through a team of developers.
  • Define vision and strategy for Chick-fil-A's Corporate Intranet as a portal and communications channel to Franchise Owners and their teams
  • Partner with DTT to define, prioritize and oversee the development of product redesigns, new features, enhancements and integrations, including managing the product backlog
  • Lead the development and maintenance of Corporate Communications' content management system and video platform, including improving the content distribution and management process
  • Support, document and train content team on any new or changes to content distribution and management processes
  • Partnering with content team on special projects and complex content management tasks
  • Solicit and manage user feedback and requests
  • Understand and monitor user behavior, including regular review of analytics
  • Ensure channel stability and troubleshoot and communicate any performance issues
  • Participate and make recommendations regarding vendor selection
  • Manage and engage with key stakeholders, including casting vision and communicating channel strategy
  • Partner with Corporate Communications team to understand content and messaging strategy and create digital solutions to meet business and audience needs
  • Consult on use of channel to Corporate Communications team and others
  • Monitor digital trends and translate them to Chick-fil-A business
Minimum Qualifications:
  • Bachelor’s Degree
  • 5 - 7 years work experience
  • Managing digital platforms in communications, media, journalism or marketing for a business, organization or agency
  • Leading web and/or app product development with minor coding support and HTML modification
  • Using agile project management and scrum processes
  • Passion for creating best-in-class, user experiences
  • Proven success in agile project management
  • Strong verbal and written communication skills
  • Ability to drive for results, while maintaining strong relationships
  • Forward thinking with ability to balance short-term and long-term goals
  • Experience leveraging technology to solve communications challenges
Preferred Qualifications:
  • 7 - 9 years work experience
  • Experience in innovation, information architecture, analytics, search engine optimization, automation and/or process improvement
  • Certified Scrum Product Owner
Minimum Years of Experience: 5 Travel Requirements: 20% Required Level of Education: Bachelor's Degree Preferred Level of Education: N/A Major/Concentration: Communications, Media, Marketing, or Business Equivalent

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• Mobile: NA

• Location: NA

• Post ID: 21904934

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