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Technical Account Manager (Communications / High-Tech / Health & Life Science)


Technical Account Manager (Communications / High-Tech / Health & Life Science)

Technical Account Manager (Communications / High-Tech / Health & Life Science)

Salesforce
Atlanta, GA 30326

Job details

Job Type

- Full-time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Remote Opportunity

Are you passionate about solving technical issues and bringing the technical goals to life, for our clients in the Communications, High Technology, or Health & Life Science industries? Is providing top notch service to internal and external partners second nature? Do you dream of being a part of a team that motivates and wants you to grow as a professional? Then this Technical Account Manager position is for you!

In addition to providing dedicated technical support oversight, release planning and readiness, and willing to become a Salesforce product expert; we are looking for motivated team players, who enjoy working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.

Responsibilities

  • Develop relationships with business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

  • Help customers achieve their technical goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce.

  • Attain Trusted Advisor status with both key business and technical decision makers.

  • Identify key industry business process areas for opportunity to use the Salesforce platform.

  • Advocate for innovation and early adoption of platform capabilities with our 3 release yearly schedule through customized release reviews.

  • Uncover projects that are fit for our Configuration Services, gather key requirements and be liaison between the customer and the Configuration Services team.

  • Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs.

  • In support of the Customer Success Strategy and Success Manager, supervise and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

  • Proactive liaison and focal point into Salesforce Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

  • Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.

  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

  • Provide timely account or issue executive level summary status reports both internally and to the customer.

  • Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions.

  • Recommend AppExchange Partners/ISVs/SIs based on requirements.

  • Recommend appropriate Success Cloud offerings ( e.g. Salesforce Services, Accelerators, etc...).

  • Contribute and collaborate internally to the Salesforce team, share knowledge and standard methodologies with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas.

Minimum Qualifications

  • BA/BS Degree (or equivalent)

  • 7+ years of Relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Support Engineering, Technical and/or Solutions Architecture.

  • Comfortable in dealing with IT systems that support end to end business processes across the customers’ value chain.

  • Large scale implementation and sophisticated resolutions within Enterprise customer environments.

  • Navigate, call out and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems.

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

  • Skills for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.

  • Solid understanding of business processes (Sales, Service, Marketing, Support) business applications and automation.

  • Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy).

  • Full understanding of software development process and of software design methodologies (coding experience useful, but not required).

  • Second language is a benefit.

  • Ability to travel up to 20% or upon customer's request

Preferred Qualifications

  • Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Marketing Cloud Specialist).

  • Enterprise Architecture Experience is a plus.

  • Technical knowledge and implementation experience with software development patterns (MCV, N-Tiered).

  • Motivated to learn Salesforce products and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem.

  • Knowledge of Salesforce multi-org implementation standard methodologies and strategies.

  • Experience defining and delivering custom Force.com enterprise applications in a technical and/or functional leadership role.

For Colorado-based roles: Minimum annual salary of $83,700. You may also be offered a bonus and benefits.

We have a public-facing website https://www.getsalesforcebenefits.com/en that explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping build a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited header and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

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As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

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• Mobile: NA

• Location: NA

• Post ID: 21929850


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