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Senior Business Analyst

Senior Business Analyst

Senior Business Analyst

Atlanta, GA 30328

Job details

Job Type


job description:

Bring your Passion and Enthusiasm to our Team! We are a fun, innovative and growing Change Team where you’ll get the opportunity to learn multiple insurance products and interact with business leaders across the organization.

Position: Senior Business Analyst

Reporting to: Lead Business Analyst

Location: Atlanta

Band: II

What is the role?

Hiscox USA is currently seeking a Senior Business Analyst to work closely with the business in the primary role of orchestrating visibility and prioritization of business change so that we maximize the value of resource investments to deliver the agreed business plan. The Senior Business Analyst mainly supports larger/medium sized projects by documenting business needs and requirements. Critical thinking, good communication, and initiative are essential in this high-pressure environment of rapid change. Mentors and guides junior team members and drive/support business analyst best practices. This role will report directly to the Broker Lead Business Analyst and is based in Atlanta.

Key duties and responsibilities

  • Works independently to execute business level requirements gathering sessions for larger/medium sized projects and strategic programs with challenging timeframes and deliverables
  • Has advanced proficiency with gap analysis, solution evaluation, problem solving, issues triaging, and autonomous issue resolution
  • Works with managers and staff within the Broker, Underwriting Management, and Field portfolio, the PMO, and Hiscox IT to deliver projects
  • Develops knowledge of systems, serves as subject matter expert to support portfolio products, and applies this knowledge to summarize the impact of system changes
  • Conducts process reviews/gap analysis and adds new perspective to produce solutions
  • Analyzes and decomposes complex requirements
  • Documents requirements, guides functional specifications, prepares wireframes/flowcharts
  • Understands and anticipates project objectives, identifies opportunities, and makes recommendations to support the desired future state
  • Validates the functionality of the end-product according to the requirement specifications
  • Builds strong productive relationships with the managers and staff within the business, operations team, call center, Hiscox IT, and suppliers/vendors to deliver effective solutions based on a deep understanding of the business drivers for each stakeholder group
  • Manages scope and risk effectively and clearly communicates with all stakeholders on feasibility and effort analysis
  • Manages stakeholder expectations and project scope by helping to prioritize change requests
  • Demonstrates an in-depth knowledge of most products, IT, BI, Claims, and Service Delivery processes to identify and communicate how solutions can support the achievement of short- and long- term business goals
  • Assists with coordinating user acceptance testing
  • Maintain informal leadership in the BA team, assists with training, onboards business analysts, and mentors peers

person specification:


  • Needs to be an independent thinker, self-starter to be a key contributor to Broker project delivery
  • Minimum of 6 years corporate business experience as a Functional Business Analyst; Financial Services experience is preferred; Insurance experience is ideal
  • Bachelor or graduate degree or equivalent work experience in an analytical discipline is required
  • Ability to multi-task, prioritize and balance across projects
  • Ability to lead meeting, workshops and presentations
  • Mentor junior team members
  • Good understanding of Policy Administration life cycle, insurance workflow is a plus
  • Expertise in soliciting requirements, and documenting requirements/processes is required
  • Excellent written and verbal communication skills are required
  • Comfort and experience working with people at all seniority levels is required
  • Ideal candidate will be creative, proactive, logical and innovative and will not just accept the status quo
  • Should be highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace of response and leadership is critical to success
  • Exposure to distributed teams and relationship building with stakeholders who may not be located within the same geographical area
  • Demonstrate a commitment to quality, service and problem management
  • Ability to travel up to 20% of time.

Hiscox Values

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.

  • Courage: Dare to take a risk
  • Human: Clear, fair & inclusive
  • Ownership: Passionate, commercial & accountable
  • Integrity: Do the right thing, however hard
  • Connected: Together, build something better

What Hiscox USA Offers

  • Competitive salary and bonus (based on personal & company performance)
  • Comprehensive health insurance, Vision, Dental and FSA
  • 401(k) with competitive company matching
  • 24 Paid time off days
  • 10 Paid Holidays
  • Paid sabbaticals after 10 years of service
  • Dynamic, creative and values-driven culture
  • Modern and open office spaces, complimentary fruit and drinks
  • Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

About Hiscox US

Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.

Today, Hiscox USA has a talent force of about 420 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, nap & ransom, commercial property and terrorism.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned through our experience in 2020 that working life doesn’t always have to in the office, and when it’s safe to do so, we will be introducing a more flexible way of working to encourage a healthy work life balance. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

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• Post ID: 21463367

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