Administrative Services Lead, Manager
Administrative Services Lead, ManagerCrowe
Atlanta, GA 30326
Your Journey at Crowe Starts Here:
At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!
This working manager position is responsible for leading the business support strategy in alignment to career development and coaching to Crowe’s business support admin team which provides administrative support to all partners, directors and officers across the firm. In addition to providing business support, this position leads transformation and change management in administrative areas and processes along with ensuring consistency in business support and services to deliver an exceptional client experience. The position requires extensive leadership, administrative, consulting, coaching, communication, organizational, planning and project management skills. Reports to the People and Client Support Leader and is a member of the Global Services (GS) team.
Consulting and Strategy
Align administrative support to partners, directors and officers according to Crowe’s business support model and based on business unit, industry and support needs.
Manage communications and client relationships with partners, directors, officers and operating executives through seeking feedback and understanding evolving business needs to continuously refine support strategy and assess technical skills and core competencies needed to meet these expectations.
Serve as contact for administrative special projects and initiatives aligning resources based on skill, availability and interest.
Consult on business support projects and recommend innovative solutions to resolve business issues.
Responsible for planning and implementation of business support initiatives, administrative processes and standards across the firm.
Represent GS in strategy and planning meetings involving processes and systems supported by business support administrative team including creating and delivering communications and training/materials.
Administer content and materials on Business Support admin team SharePoint sites including document management of learning curriculum.
Resource to business support admin team for questions, guidance and direction.
Evaluate and encourage process improvement and leverage technology to transform or provide effectiveness and efficiencies in business support and service delivery.
As a working manager, provide administrative support to partners, directors or officers by working on strategic projects and developing, editing and formatting documents, presentations and deliverables.
Prepare and manage reports including data research, compilation, analysis and recommendations.
Prepare and deliver business support communications.
Administer SharePoint sites and manage multiple calendars along with meeting materials and minutes and follow up items.
Serve as an early adopter to new applications, systems and work tools to provide feedback and assist clients in acclimating to the new technologies.
Manage various projects from start to finish including developing project plans, creating communications and leading others through change and implementation.
Utilize tracking systems to ensure all time and materials are recorded, project work is prepared and tracked, and project instructions and client interactions are fully documented.
Leadership and Career Coaching
Lead business support admin team and services according to Crowe’s business support model establishing goals aligned to client business needs and the firm.
Coach and mentor business support team members with focus on career growth and development.
Serve as hiring manager for business support admin positions, working with internal recruiting to lead candidate search, conduct interviews, administer skills assessment and manage communications.
Facilitate onboarding and new hire integration plans covering role and responsibilities, business support, administrative processes, brand and format standards and on-going training and development.
Review time and expenses as well as deliverables and workflow of business support admin team to ensure adequate client support and coverage plans for continuity in services.
Lead business support admin meetings and facilitate topics focused on learning, cross-training, team building, and sharing information and best practices.
Encourage, share, and celebrate individual and team recognition, accomplishments, and achievements.
Minimum of seven years of experience as an administrative manager in a professional services firm environment.
Bachelor’s degree in business related field is required.
Seven or more years of experience as a performance manager, leading, coaching and developing teams.
Strong people services leadership skills with focus on team building, career development and recognition.
Highly effective and polished presentation, meeting facilitation and written communication skills with excellent competency in grammar and attention to detail.
Leads through example by establishing vision, goals and driving results through excellent coaching and facilitating groups toward meeting objectives.
Extensive administrative background with experience working on documents, reviewing for quality assurance and managing administrative projects and strategic initiatives.
Advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web-based applications are required. Expertise in navigational PowerPoints, Power BI, Visio, and SharePoint is preferred.
Exercise a high degree of discretion, technical competence and administration in bringing thought leadership and creativity to content and design of projects and presentations.
User expertise of web conferencing tools like Zoom.
Professional presence, positive attitude, and exceptional client service skills, with ability to build professional and respectful working relationships at all levels internal and/or external to the organization.
Agile and flexible with ability to champion and lead others through change.
Desire to leverage technology to solve business problems, and ability to teach and guide others on use of software, tool, and processes.
Strong critical thinking, problem solving, time management, organizational and analytical skills.
Strategic awareness and effective project planning and negotiation skills with a high energy level and ability to balance and prioritize projects while leveraging others to complete daily responsibilities and projects.
Ability to handle key assignments of confidential nature, maintain highly confidential information, and exercise a high level of confidentiality in all work products and communications.
Ability to establish credibility, be decisive and lead through difficult conversations and facilitate challenging discussions.
Ability to understand and strictly adhere to the quality standards and procedures established by Crowe, including brand standards and guidelines.
Ability to function in high stress situations attributed to tight deadlines and multiple client needs or team needs.
Able to work flexible hours and schedule as needed based upon project work and peak busy times.
Ability to travel based on business need, training or meetings.
Estimate an annual average of 10-15% overtime.
The above statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all duties performed by personnel occupying this position.
About the Team:
Global Services (GS) executes strategies to create an exceptional consulting and client experience, greater synergy and high-quality services to our people across the firm through a connected group of individuals who are deeply specialized in the areas of business support, event management, facilities, office services, mobility services, office safety and business continuity, office management, project services, production and mail, real estate, records, and travel.
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.