COLLECTIONS CLERK - ACCOUNTING

VineBrook Homes is an internally managed real estate investment company, focused on acquiring, renovating, leasing and operating single-family homes as rental properties. An early investor and developer of the Single-Family Rental home (SFR) asset class, we commenced operations in late 2007. Our proven, yield-focused investment strategy targets a unique opportunity building a portfolio of workforce SFR assets in key secondary and tertiary markets. Our growing SFR REIT portfolio is currently comprised of approximately 15,000 homes. VineBrook Homes is undergoing a major expansion of its strategy, expecting to drive toward 25,000+ homes.

JOB DESCRIPTION SUMMARY

The Collections Clerk is primarily accountable for collecting the maximum amount of delinquent funds from residents, by administering all collection processes and procedures for the most effective collections results.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Pursue collections on all delinquent accounts (Incoming/outgoing calls and email inquiries) (Meet or beat 1.15% Uncollectable Rent)
• Manage the shared Collections email box and the Conversions in Salesforce (Resident questions and or concerns, and Eviction updates)
• The Collection Clerk must determine which accounts should be processed for eviction, in accordance with company policy, and file evictions in the Property Management System (Prepare and submit. documentation for Attorneys and appear in court as needed) (Eviction Filings at 1.15% of Managed units and Vacated units at 0.67% of Managed units)
• Keep detailed notes within the Property Management systems for any correspondence made with residents or internal departments
• Prepare delinquency reporting for collection calls, notice deliveries, property inspections, and eviction filing (Meet or exceed 40% PIF for filed Evictions)
• Generate and prepare correspondence to all Couriers (Notices, Inspections & court date information)
• Provide professionalism to residents and internal departments.
• Other duties as assigned (Achieve 56% on residents paying online)

REQUIRED SKILLS

• Ability to prioritize, must be able to manage multiple responsibilities, and willingness to follow proper policy and procedures
• Ability to communicate effectively, via telephone, email, or in person with residents
• Must poses exceptional organizational skills
• Must be able to analyze ledgers for accuracy and the ability to problem solve quickly
• Ability to cross train on other tasks as needed, and to provide backup coverage for other. positions within the AR/Collections department.
• Capability to preform general office duties such as filing, answering phones and emails, making outbound calls and routine correspondence
• Experience with computerized accounting systems, Microsoft office software, and standard office equipment (copiers, calculators, computers)
• Ability to work independently and in a group setting

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• One year previous experience.
• Data entry skills
• Strong Mathematics
• Exemplary Customer Service skills.
• Experience using accounting software

ADDITIONAL REQUIREMENTS

• Valid driver's license
• Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check

ADDITIONAL INFORMATION/BENEFITS

We offer industry competitive wages and benefits. Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.