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Process Excellence Manager - Global Business Services


Process Excellence Manager - Global Business Services

Process Excellence Manager - Global Business Services

Salesforce
Atlanta, GA 30326

Job details

Job Type

Full-time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance and Operations

Job Details

Job Title: Process Excellence Manager - Global Business Services

Location: Indianapolis, Atlanta, San Francisco

About Global Business Services & Transformation:

This role is within the Global Business Services (GBS) & Transformation organization and is a key member of the Process Excellence team.

Global Business Services & Transformation organization is responsible for an array of transformational services including Process Excellence, Knowledge Management, Intelligent Automation, Program and Transition Management, Business Intelligence, Quality Management and Operations Management as well as the Global Shared Services division managing several business functions globally. The organization supports business units across Salesforce including but not limited to Finance, HR, IT, Legal, Security/Compliance, Contact Centers, Products, Sales, Marketing and Analytics based out of several global locations and across various languages and time zones.

Position Description

The Process Excellence Manager is charged with execution of the Process Excellence Hub vision and strategy in support of critical initiatives across Salesforce functions. The Process Excellence team works with various partners at Salesforce to drive and enable business growth. In this role, the Process Excellence Manager will apply Lean, Six Sigma and program management principles to drive forward process excellence.

What you'll need to succeed

This role requires a strategic problem-solver who is an effective influencer who also has a high degree of business insight. They need to deeply understand Salesforce business and rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of strategy, operations, training delivery, and technology experience, and is able to thrive in a high-growth and fast-paced environment. This role will work across various initiatives requiring a broad mix of work - some more operational/later stage and some strategic/ exploratory stage.

What we look for

  • Self-starter who thrives and can multitask in fast-paced and often ambiguous environments

  • Innovative thinker who can demonstrate Design Thinking techniques etc. to drive process design workshops and help solve complex business problems

  • High Emotional Intelligence (EQ) and the ability to influence and build relationships with partners across finance at different levels

  • Experience in designing and applying operational processes optimization frameworks such as Lean Management, Six Sigma, Design Thinking and other process modeling/ re-engineering tools.

  • Experience in planning and execution of large/ medium end-to-end processes within finance and operations domain including Quote to Cash, Procure to Pay, and Record to Report

  • Effective and mature communicator, as well as receptive listening skills, able to convey complex ideas in a clear, concise manner both verbally and in writing to various audiences.

What you'll do

  • Deliver Process Excellence on high impact and visible strategic projects through Process Discovery, Process Mapping and Documentation, and Pain Point Analysis.

  • Train business partners on how to document processes using our digital process library

  • Use internal and external benchmarks to identify business process improvement initiatives.

  • Share standard methodologies by bringing insights to business unit counterparts and positively contribute to a culture of process excellence.

  • Prepare and deliver executive level presentations highlighting performance of the Process Excellence team in an easy-to-understand manner.

  • Develop positive relationships with key partners across the company, including engineering, product, finance.

  • Run cross-functional team meetings efficiently and optimally, with the ability to connect dots and influence key decisions.

  • Lead process walkthrough workshops to understand as-is processes, map the process and document down to the procedure level (L1-L5).

  • Partner with other Process Excellence verticals (Process Optimization, Architecture, Governance and Community Readiness) to deliver on Process Excellence project commitments.

  • Support and interact with executive leadership and key partners within the business in developing business process strategies, including long-term goals and objectives, risk management, and facilitate cross-functional team collaboration

  • Support the planning process across various business projects and be a trusted and critical adviser to the business's executive team and relevant partners during strategy formulation, development, and execution

Required Skills/Experience (Necessary):

  • Minimum 5 years of experience in business process optimization/reengineering, applying process improvement, modeling and reengineering methodologies to conduct process optimization and improvement projects.

  • Experience in a fast-paced software industry.

  • Must be Certified Green Belt from an accredited institution (Black Belt ideal)

  • PMP with consistent track record of program management

  • Able to analyze information, make connections and demonstrates deep level thinking

  • Strong understanding of process mining, modeling and automation tools

  • Strong organization, prioritization, team-work and communication skills (both written and oral) with ability to tailor message to the target audience

  • BA/BS in a relevant field (Operations Management and Systems Engineering is a plus) or equivalent skills

  • Proficient in the use of Google Suite and applications

  • Able to engage and inspire employees and project team members

  • Ability to work with all levels of management

  • Flexible working schedule

  • Ability to travel domestically and internationally 15-20%+(post COVID)

Preferred Skills/Experience (Nice to Have):

  • MBA in finance or international business is preferred

  • Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively.

  • 5+ years of experience working for shared services organizations, major outsourced providers or management consulting firms is preferred.

  • Prior experience in H2R (Hire to Retire), P2P (Procure to Pay), O2C (Order to Cash), R2R (Record to Report) is a plus.

  • Prior experience working on RPA initiatives from conceptualization to implementation to post production maintenance.

  • Prior Knowledge of Salesforce and/ Tableau reporting applications (reports and dashboards).

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headers and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited header and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited header and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

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